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Cancellation policy
No order is deemed as being accepted until payment is received in full or until the Dispatched email notification is sent to the customer. Once payment is received the order can no longer be cancelled by the customer
Returns Policy
After receiving your order you have 3 days to return any damaged, unwanted or faulty products.
Before you return any goods you must contact us, as goods returned without prior notification may not be refunded.
All unwanted goods must be returned at the purchaser's expense and in its original condition, in original packaging, undamaged and unused. Returned items should be adequately packaged and returned at the purchaser's risk.
Goldlabeldirect will not accept responsibility for returned products until we have signed for the goods and ensured in their original condition. We therefore recommend goods are returned by recorded delivery and fully insured.
If a returned item is not in new condition or opened, the full purchase price will not be refunded or credited.
Provided the goods are returned in perfect condition, we will arrange a refund by the same method as the original payment, within 30 days of the return.
You 'as a consumer' are protected under UK Law, upon making a purchase you are entering into a contract with goldlabeldirect.
In instances where a product purchased is out of stock and cannot be supplied within a reasonable period of time, we will contact you and give you the option to (a) wait or (b) receive an alternative product or (c) cancel the item from your order and receive a refund in relation to the out of stock item.
Customer Service Contact information
Victoria Aitken
goldlabeldirect
53a Westgate
North Cave
Brough
HU15 2NG
Tel. 07721 411620
e-mail info@goldlabeldirect.co.uk
Privacy Policy
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
Any data we request that is not required will be specified as voluntary or optional.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number. You may, however, visit our site anonymously.
All our online transactions are processed through Pay Pal payment systems and the customer should be assured of the rigorous security procedures Pay Pal insist upon. We recommend the Pay Pal payment process which allows you to pay for your goods by a variety of credit and debit cards or an existing Pay Pal account. This way we never have your financial details these are all handled by Pay Pal. When using our on line shop you will be directed to the Pay Pal website to pay. We at goldlabeldirect will not hold any of your financial details electronically or manually. If you chose to order by phone your financial details will be entered directly on to Pay Pal by means of our virtual terminal and no record will be kept manually or electronically by us.
Goldlabeldirect has been awarded PCI DSS Certificate of Compliance, Level 4, by Trustwave - Cert. No. 32F5-2AC7-E2CB-954E.
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